5 client onboardings per yearBook an introduction

Shape

Know what your business needs next.

We bring your ambition, customers, market and offer into one clear direction, so you can decide what to pursue, what to change and what to build.

Tell us what is changing or stuck. We'll review it and reply within 24 hours.

Built alongside

  • Cushman & Wakefield
  • Dassault Systemes
  • Virgin Active
  • Korn Ferry
  • FIS Global
  • HRM Asia
  • Orizal
  • Pera Turkish Cuisine

Up to 50%

Grant support for eligible Singapore SMEs.

When to Shape?

01

Starting the business

Clarify the offer, audience and path to market.

02

Evolving the business

Realign the offer, positioning and brand with where the business is going.

Three people in conversation

03

Aligning the team

Bring different perspectives together around a direction everyone can act on.

A woman speaking into a microphone

The problem

Busy, but stuck.

When the offer, audience and priorities are unclear, more activity only creates more noise. A new website, campaign or identity cannot solve decisions that have not yet been made.

Shape settles what matters first—before more time and money are spent making things.

Clear direction.

Priorities arranged by importanceDefining the USP is the leading priority. The offer also needs attention now. Channels, plans, and automation can wait. Each lower row widens into work that should stop.Define USPOfferChannelsPlansAutomationFeaturesActivityAdsToolsContentMeetingsIdeasPagesPostsTasksCalls

Clear priorities Know what deserves attention now, what can wait and what should stop.

A sharper offer Make it instantly clear what you offer, who it is for and why people should choose it.

Shared direction Bring the offer, positioning, message and identity together so every team can make consistent decisions.

What we can shape together

Understand the opportunity

Learn who matters, what they need and where your strongest opportunity lies.

  • Customer conversations
  • Market and competitor research
  • Audience definition
  • Demand testing

Choose your direction

Decide where to focus, what to offer and how to move forward with confidence.

  • Business model
  • First offer
  • Concept testing
  • Market entry
  • Launch planning
  • Change planning

Define your business

Make your business easier to understand, remember and choose.

  • Market positioning
  • Core message
  • Naming
  • Brand strategy
  • Brand identity
  • Customer experience

“Their strategic approach addressed every element of our website's revamp—starting with brand clarity and messaging before execution.”

CNPLaw

Nic F., Marketing Executive

Understand the opportunity

Start with the decision. Build from there.

Shape engagements are scoped around what the business needs to decide. This could mean starting something new, repositioning an existing business, entering a new market or bringing different teams around one direction.

Review the situation.

We review what is changing or stuck, the work already done and the goals and constraints surrounding it. From there, we identify the decision that needs to be resolved and recommend the right scope for the engagement.

Digital touchpoints. What customers see, how the offer is explained and where journeys lose momentum.

Existing documents. Plans, research, proposals and decisions already shaping the business.

Conversations. How leaders, teams and customers understand the offer, priorities and value.

Performance data. Where attention, demand and action strengthen, stall or disappear.

Shape the direction.

We speak with the people closest to the business, gather customer and market evidence, test the assumptions being made and work through the available choices with your team.

Customer and audience focus. Who the business needs to reach, what matters to them and where to focus.

Offer and business priorities. What to offer, what deserves attention now and what can wait.

Positioning and key messages. How the business should be understood and the messages that make that position clear.

Experience and brand direction. How the direction should shape the brand and the experiences people encounter.

Carry it forward.

FableForce can take the direction into brand identity, websites, digital systems, customer experiences, campaigns and growth.

Handover brief. The direction, context and requirements the next team needs to begin.

Priorities. What matters first, what can wait and where attention should stay.

Principles. Clear criteria for making decisions without losing the agreed direction.

Brand system. The messages, identity guidance and tools needed to apply the direction consistently.

Choose your direction

Clarity before action.

Decide where to focus, what to offer and how to move forward with confidence.

Shape the opportunity Define what you will offer and how it creates value.

  • Business model
  • First offer

Test the direction Validate the idea and assess its place in the market.

  • Concept testing
  • Market entry

Define your business

Be unmistakable.

Make your business easier to understand, remember and choose.

Own your position Clarify where the business belongs and why it matters.

  • Market positioning
  • Brand strategy

Say it clearly Turn that position into words people understand and remember.

  • Core message
  • Naming

A first step

Start here.

Tell us what is changing or stuck. We'll help you work out what should happen next.

Cushman & Wakefield
600+

Report downloads, direct enquiries and conversations.

Books can't listen.

But we do.

FAQ

Shape questions

Scope, timing and who should be involved.