Cancellation & Refund Policy

Overview

This policy outlines the terms for cancellations and refunds for FableForce services, including SaaS subscriptions, agency services, and digital products. We strive to ensure customer satisfaction while maintaining fair business practices.

SaaS Platform Subscriptions (Brand OS)

Subscription Plans

FableForce offers monthly and annual subscription plans for our Brand OS platform. Billing is handled through secure payment processors.

Cancellation Policy

You may cancel your subscription at any time:

• Monthly Plans: Cancel anytime. Access continues until the end of your current billing period.
• Annual Plans: Cancel anytime. Access continues until the end of your annual term.
• No Partial Refunds: Subscription fees are non-refundable for the current billing period.

To Cancel:

1. Log into your Dashboard
2. Navigate to Settings, then Subscription
3. Click "Cancel Subscription" and follow the prompts
4. You will receive a cancellation confirmation email

Refund Eligibility for Subscriptions

14-Day Money-Back Guarantee (First-Time Subscribers Only):

• Available for first-time subscribers within 14 days of initial purchase
• Full refund of first payment only
• Account must not have exceeded fair use limits (e.g., excessive data uploads, API calls)
• Must submit refund request via email to billing@fableforce.com

Refunds NOT Available:

• Renewals (monthly or annual) - standard cancellation policy applies
• Subscriptions older than 14 days
• Accounts that have been previously refunded
• Downgrade requests (use standard cancellation and re-subscribe instead)
• Accounts with policy violations or abuse

Billing Issues

If you were charged incorrectly due to a system error:

• Contact billing@fableforce.com within 30 days
• Include order number, charge amount, and description of issue
• We will investigate and issue a refund if the charge was erroneous

Agency Services (Custom Projects)

Project-Based Services

FableForce offers custom agency services including:

• Branding and brand strategy
• Website design and development
• Digital marketing campaigns
• SEO and content strategy
• Video production

Payment Terms

Typical Payment Structure:

• Deposit: 50% upfront upon project agreement
• Final Payment: 50% upon project completion and delivery
• Retainer Services: Monthly billing on agreed-upon date

Cancellation Policy for Agency Services

Before Work Begins (Pre-Production)

• Full refund of deposit minus $500 administrative fee
• Must cancel within 7 days of project agreement
• After 7 days, no refund on deposit

After Work Begins (Production Phase)

• Refund calculated based on work completed
• Completed milestones are non-refundable
• Unused portion of deposit may be refunded at FableForce's discretion
• Client must provide written cancellation notice

After Project Completion

• No refunds after final deliverables are provided
• Revisions included in project scope remain available per agreement

Refund Eligibility for Agency Services

Full Refund:

• Services not delivered within agreed-upon timeline (unless delay caused by client)
• Deliverables do not meet agreed-upon specifications (must be documented)
• FableForce breaches contract terms

Partial Refund:

• Project cancelled mid-production (refund = deposit - completed work value)
• Mutual agreement to reduce project scope

No Refund:

• Client changes mind after work begins
• Client delays project by failing to provide required materials/feedback
• Client dissatisfaction with subjective creative decisions (within scope)
• Project completed per agreed specifications

Dispute Resolution

If you are unsatisfied with services:

1. Contact your project manager within 7 days of delivery
2. Provide specific feedback on issues
3. We will offer revisions (if within scope) or discuss resolution options
4. For unresolved disputes, see Governing Law section in Terms of Service

Digital Products (Courses, Templates, Tools)

Note: E-commerce features are in development. This section will be updated as products become available.

Refund Policy for Digital Products

30-Day Money-Back Guarantee:

• Available for courses, templates, and digital tools
• Must request refund within 30 days of purchase
• Course refunds: Available if less than 20% of content accessed
• Template refunds: Available if template has not been downloaded/used in production
• Tool refunds: Available if usage is minimal (evaluated case-by-case)

Non-Refundable Digital Products:

• Products marked "Final Sale" or "No Refunds"
• Products purchased at significant discount (>50% off)
• Bundled products (cannot refund individual items from bundle)
• Custom or personalized digital products

Licensing and Access

• Digital products are licensed, not sold
• Access may be revoked if terms of use are violated
• No refunds for access revocation due to policy violations

Retainer Agreements

Monthly Retainer Services

Cancellation Policy:

• Provide 30 days' written notice
• Services continue for remainder of current billing month
• Final invoice for any overages or additional work
• No refund for unused hours in final month

Refund Eligibility:

• Pro-rated refund if FableForce cannot fulfill retainer commitments
• No refunds for unused hours (retainer model assumes capacity reservation)
• Overages billed separately, non-refundable once work is performed

How to Request a Refund

Step 1: Contact Us

Email us with refund request:

Step 2: Review Process

• We will review your request within 3-5 business days
• You may be asked to provide additional information
• We will respond with approval or denial of refund request
• If approved, you'll receive refund timeline

Step 3: Refund Processing

Refund Timeline:

• Credit/Debit Card: 7-10 business days after approval
• PayPal: 5-7 business days after approval
• Bank Transfer: 10-14 business days after approval

Note: Depending on your bank or payment provider, additional processing time may be required.

Chargebacks and Payment Disputes

Our Policy on Chargebacks

Before filing a chargeback or payment dispute:

• Contact us at billing@fableforce.com to resolve the issue
• Most billing issues can be resolved quickly and amicably
• Chargebacks filed without contacting us first may result in account suspension

If a chargeback is filed:

• Your account will be immediately suspended pending investigation
• We will respond to the chargeback with relevant documentation
• If chargeback is found to be fraudulent or without merit, account may be permanently terminated
• You may be responsible for chargeback fees and collection costs

Non-Payment and Late Fees

Subscription Non-Payment

• Accounts with failed payments will be suspended after 7 days
• You will receive email notifications before suspension
• Access is restored upon successful payment
• After 30 days of non-payment, accounts may be permanently deleted

Agency Services Non-Payment

• Work will pause if payment milestones are not met
• Late fees may apply (as specified in service agreement)
• Final deliverables will not be released until full payment is received
• Legal action may be taken for significantly overdue invoices

Promotional Credits and Discounts

Promotional Offers

• Promotional credits are non-refundable and have no cash value
• Credits must be used within expiration period
• Credits cannot be transferred to other accounts
• Cancellation does not entitle you to a cash refund of promotional credits

Discount Codes

• Discount codes apply to specified products/services only
• Cannot be combined with other offers unless explicitly stated
• Expired discount codes will not be honored
• Abuse of discount codes may result in account termination

Force Majeure

FableForce is not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including:

• Natural disasters
• Pandemics or public health emergencies
• Government actions or restrictions
• Internet service disruptions
• Third-party service provider failures (hosting, CDN, etc.)

In such cases, we will work with you to reschedule or provide alternative solutions. Refunds will be evaluated on a case-by-case basis.

Policy Updates

We may update this Cancellation & Refund Policy from time to time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For all refund and cancellation inquiries:

For urgent billing matters, mark your email subject line with "URGENT".

Last Updated: January 25, 2025

This policy is governed by the laws of Singapore. For disputes, please refer to the Governing Law section in our Terms of Service.